Month: December 2021

OPERATIONS MANAGER

THE JOB

Our client, White River Trading (WRT), wants to appoint an Operations Manager to be responsible for delivering leadership to the staff in the management of all assets and service delivery. The role reports to the Chairman and Board of WRT.

The position is full-time (40 hour per week, some evening and weekend working will be required).

Salary: £32,000 – £38,000 per annum, depending on experience.

The role will be based in Tomatin, Highlands (IV13 7YN).

OUR CLIENT

WRT is a wholly owned subsidiary and retail arm of Strathdearn Community Development Ltd (SCD). WRT was established to operate and maintain all SCD assets; including the provision of services to the Strathdearn community along with the operation and promotion of “The Strathdearn” (a community hall and resilience centre within Tomatin).

SCD is a company limited by guarantee, with a constitution. It is also a registered charity and regulated by the Office of the Scottish Charity Regulator (OSCR).

KEY RESPONSIBILITIES

The Operations Manager role will develop as the company matures and becomes accountable for the management of more operational assets. Generally, the role will include, but not be limited to the following activities.

LEADERSHIP

· To ensure there is an effective relationship between employees, management, and the Board.

· To lead all employees effectively and to develop individual skills and abilities to an optimum level of efficiency.

· To set and agree levels of attainment with all employees directly managed and to regularly measure the actual performance with the set standard.

· To provide leadership and management to WRT Staff.

FINANCIAL AND GOVERNANCE

· To oversee the financial performance and risk profile while ensuring that all regulatory obligations are met.

· To produce reports, including financial, for the Board on a regular basis and as requested.

· To responsible for the financial performance of WRT assets.

· To work with the WRT Financial Controller on company budget forecasting aimed at becoming cost neutral or better by 2024. This will include the monitoring and control of allocated budgets to ensure targets are being met.

BUSINESS DEVELOPMENT

· To be responsible for identifying and undertaking business development activities.

· To represent the company at important business functions, community events, industry training and events, and networking opportunities.

· To oversee the implementation of new services; and oversee brand development and the implementation of effective marketing strategies.

· To undertake business development and promotion of the use of company assets to provide improved use of facilities and deliver value for money.

OPERATIONAL

· To oversee all operations and business activities in relation to the company’s assets.

· To ensure robust administrative processes are in place to enable the efficient management of the organisation.

· The develop and maintain company policies and procedures to ensure the safe and efficient use of SCD assets.

· To attend WRT Board meetings, AGMs, EGMs, community meetings and any staff and other meetings as required and by agreement with the WRT Board.

· To oversee the development of an asset management plan to ensure that all assets are operated, maintained, and repaired in accordance with good working practices and manufacturer’s instructions.

· To provide advice, guidance and support the WRT Board in the operation and management of assets for the provision of services to the Strathdearn Community and public at large.

· To oversee the procurement of repair and maintenance services, entertainment, goods, and materials for the operation of the facilities; all in accordance with WRT procurement procedures.

· To liaise with the Community Council, the Charitable Trust, the Highland Council, grant funders and community benefactors where necessary.

· To organise external Board visits, as required.

· To establish networks with similar organisations within the area to examine areas of mutual benefit.

CUSTOMER

· To maintain strong customer relationships at all times.

· To build trusting relations with key partners and stakeholders.

· To liaise with the owners and directors from companies currently leasing facilities from WRT (eg 3B Catering who lease the café and shop facilities).

COMMUNITY

· To oversee the organisation of profitable community events.

· To provide support to the community and encourage the use of the facilities for social and commercial events, health activities, education, meetings, etc. generally targeted at improving their quality of life.

· To work collaboratively with users groups.

· To assist with the communication and advertising of community events and organising of events as and when required.

HEALTH AND SAFETY

· To ensure the company complies with all statutory and legal obligations including Health and Safety at Work.

· To be vigilant on all safety matters and to be responsible for the management and reporting of incidents.

· To ensure the company adheres to the regulations and reports incidents within the processes laid down by the authorities.

· To ensure there is an escalation process in place to immediately notify the Chair and Board should there be any serious incidents.

· To be aware of any potential non-compliance of regulations or any hazardous situation which may occur anywhere on company premises.

· To ensure own safety and the safety of all others who may be affected by the Company’s business.

· To undertake the assessment operational risk, development of risk management procedures, method statement and implementation of same

· To oversee Health, Safety and Welfare requirements in accordance with UK regulation.

GENERAL

· To undertake any other duties which may be reasonably required.

PERSON SPECIFICATION

Essential

· Adaptable and willing to lead change.

· Proactive and prepared to take action without being asked or required to.

· Able to plan, organise and direct own work and work of others.

· Works co-operatively with other team members. Participates as an active and contributing member of a team to achieve team goals.

· Provides a high level of effort towards completing tasks in a timely manner. Works with minimal supervision and is motivated to achieve.

· Communication: Excellent communication skills – verbal, written and presentational.

· IT skills: word processing, spreadsheets, databases, PowerPoint.

Desirable

· Degree or qualification in management.

· Full UK driving licence or access to driver if disability prevents driving.

· 5 years’ experience working in a management role.

PERSONAL QUALITIES

· Extremely organised.

· A self starter.

· Adaptable.

· Enthusiastic.

· Focus on teamwork but able to work on own initiative.

· Good time management.

· Resilient.

· Multi-tasker.

· Calm under pressure.

· Efficient and pro-active approach.

· A strong communicator at all levels.

JOIN THE TEAM

Does this sound like a role for you? If yes, we will welcome the chance to talk to you. Please email a covering letter and an up to date CV to nperks@redstartuk.com.

Closing date: 5th January 2022

Applications received after this date may not be considered.

EQUAL OPPORTUNITIES

Our client is committed to an active Equal Opportunities Policy, which starts with their recruitment process.

CARETAKER/MAINTENANCE OFFICER

THE JOB

Our client, White River Trading (WRT), wants to appoint a Caretaker/Maintenance Officer to be responsible for ensuring that all assets are operated, checked and maintained effectively. The post holder will also assist in service delivery and event management. Company assets range widely from buildings to paths, mechanical and electrical infrastructure, children’s playparks and community facilities.

The position is full-time or part-time on a job share basis. Whilst the job is based on a 40 hour week, the post holder will be expected to undertake flexible working hours with split shifts to meet end user requirements. The role reports to the Operations Manager.

Salary: £20,000 – £24,000 per annum, depending on experience.

The role will be based in Tomatin, Highlands (IV13 7YN).

Company Background

White River Trading (WRT) is the wholly owned subsidiary and retail arm of Strathdearn Community Development Ltd. (SCD). WRT was established to operate and maintain all SCD assets in a cost effective manner; including the provision of services to the community along with the operation and promotion of “The Strathdearn” – the community hall and resilience centre within Tomatin.

SCD is a company limited by guarantee, with a constitution and is VAT registered and is also a registered charity and regulated by the Office of the Scottish Charity Regulator (OSCR).

Key Responsibilities:

The Caretaker/Maintenance Officer is accountable for all operational assets. Generally the role will include, but not be limited to the following activities:-

ASSET OPERATIONS

• To ensure that all assets are inspected and maintained on a regular basis in accordance with the Planned Preventative Maintenance Plan.
• To carry out asset inspection and first level repair and maintenance – i.e. path inspection, equipment lubrication, grass cutting, ground maintenance, servicing of tools, etc.
• To procure spare parts and consumables.
• To oversee all servicing, maintenance and repair work undertaken by third parties on behalf of the company.
• To provide instruction to end users on how to operate assets in a safe and efficient manner.
• To check condition prior to being issued to customers and again on return after use.
• To ensure that moveable assets are stored in a safe manner; providing ease of access and safe movement to point of use.
• To review the planned Preventative Maintenance Plan and make recommendations for change where appropriate.

CARETAKER ROLE

• To lock and unlock facilities to meet with user requirements.
• To provide support to the community and encourage the use of the facilities for social and commercial events, health activities, education, meetings, etc..
• To work collaboratively with users groups.
• To set up facilities for events and subsequently dismantle and store equipment as required.
• To undertake grass cutting and basic landscape maintenance.
• To drive utility and other vehicles for the transport of people plant and equipment.
• To empty litter bins, remove rubbish / broken glass / etc and generally maintain ground areas in a tidy and safe condition.
• Respond to out of hours call-outs as required.
• To undertake cleaning duties as and when required.

CUSTOMER

• To maintain strong customer relationships at all times.
• To build trusting relations with key partners, stakeholders and contractors.

HEALTH AND SAFETY

• To ensure the company complies with all statutory and legal obligations including Health and Safety at Work.
• To work within all weathers and for which PPE will be supplied.
• To undertake risk assessments as required for all tasks undertaken.
• To ensure the company adheres to the regulations and reports incidents within the processes laid down by the authorities.
• To ensure there is an escalation process in place to immediately notify the Operations Manager and Board should there be any serious incidents.
• To be aware of any potential non-compliance of regulations or any hazardous situation which may occur anywhere on company premises.
• To ensure own safety and the safety of all others who may be affected by the Company’s business.
• To undertake the assessment operational risk, development of risk management procedures, method statement and implementation of same
• To oversee Health, Safety and Welfare requirements in accordance with UK regulation.

GENERAL

• To undertake any other duties which may be reasonably required.

PERSON SPECIFICATION

Essential

• Adaptable and willing.
• Full UK driving licence or access to driver if disability prevents driving.
• Proactive and prepared to take action without being asked or required to.
• Able to plan, organise and direct own work and work of others.
• Works co-operatively with other team members. Participates as an active and contributing member of a team to achieve team goals.
• Provides a high level of effort towards completing tasks in a timely manner. Works with minimal supervision and is motivated to achieve.
• Good communication skills – verbal, written and presentational.

Desirable

• IT skills: email, word processing, spreadsheets.
• A good understanding of maintenance plant and equipment.

PERSONAL QUALITIES

• Extremely organised
• A self starter
• Adaptable
• Enthusiastic
• Focus on teamwork but able to work on own initiative
• Good time management
• Resilient
• Multi-tasker
• Calm under pressure
• Efficient and pro-active approach
• A strong communicator at all levels

JOIN THE TEAM

Does this sound like a role for you? If yes, we will welcome the chance to talk to you.  Please email a covering letter and an up to date CV to nperks@redstartuk.com.

Closing date:      5^th January 2022

Applications received after this date may not be considered.

EQUAL OPPORTUNITIES

Our client is committed to an active Equal Opportunities Policy, which starts with their recruitment process. 

WHAT ARE THE FINDINGS OF THE COMMUNITY SURVEY SO FAR?

COME TO THE COMMUNITY EVENT IN THE STRATHDEARN HUB TO FIND OUT

SATURDAY 4 DECEMBER from 10am – 5pm

DROP-IN EVENT  (No sit-down meetings or presentations)

Drop-in anytime between 10 – 5 to:

• see what the findings are so far

• and vote for the things you feel are the most important

   

The steering group is made up from members of the community, Strathdearn Community Council, Strathdearn Community Developments amd Strathdearn Community Charitable Trust.      The Strathdearn Community Plan is currently being updated with the help of Dawn Griesbach, an independent researcher.